Frequently Asked Questions

Find answers quickly before reaching out to us.

Search FAQs

I registered but did not receive confirmation. What should I do?

Please check spam/promotions folder first. If still missing after 15 minutes, contact us via the Help Desk under Registration Issue.

Can I edit my registration details?

Yes. Contact us with corrected details and your registration email so support can assist you.

Payment deducted but registration not confirmed?

Please wait 5 to 10 minutes for payment sync. If not updated, contact us with a payment screenshot and transaction ID.

Can I get a payment receipt?

Yes. You can request a payment receipt by contacting us with your registered email.

How will I join an online workshop?

Workshop access link is shared via email and dashboard before the session starts.

I cannot access workshop materials.

Where can I find offline venue details?

Venue and reporting details are shared on your registered email at least one day before the workshop.

What should I carry for offline workshops?

Bring valid ID proof, registration proof, and any items mentioned in official workshop instructions.

When will I receive my certificate?

Certificates are usually issued after attendance verification and completion checks.

My certificate has incorrect details.

Can I request a refund?

Please review the Refund Policy page first. If your case is eligible, contact us with your payment details.

How long does refund processing take?

Eligible refunds are processed as per policy timelines and banking settlement windows.

Still need help? Reach out to us and our team will assist you.